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Delivery, Refunds & Exchanges

Delivery -  We aim to get orders out within 1 - 5 working days. In most cases, if an order is placed before 2pm on a weekday, we dispatch it that same day, or the next day. Saturday deliveries are only available at special request. If an item is out of stock a member of staff will get in contact with you to inform you of an estimated date of delivery, arrange a substitute product or offer a refund. Please note in some cases it may take up to 28 days for out of stock items to come back into stock.

  • In London, free delivery for orders over £100. For orders under £100 the charge is £6.50 (Unless the order weighs less than 1kg in which case it is sent with Royal Mail and will cost a maximum of £4.40)(PLEASE NOTE: There is a glitch on our website checkout that enables customers to select the FedEx delivery option as well as the Free Shipping option. This is an error and selecting the Fedex option will not expedite your order.) 
  • Postage for UK MainlandHighlands, Islands and Northern Ireland is dependent on the weight of your order;

            - Up to 1kg, sent with Royal Mail £2.98 - £4.40

            - 1kg-10kg sent with FedEx £6.50 (additional cost per kilo over 10kg is £0.26 per kilo.)

            - All deliveries are recorded and must be signed for.

            - We deliver Worldwide, however customers outside of the UK should contact us for a manual delivery quote.

Refunds & Exchanges

  • Goods must be returned within 30 days of purchase to receive a full refund, on production of a valid receipt.
  • Goods must be returned within 30 days of purchase to exchange goods, on production of a valid receipt .
  • The above applies to all purchases with the exception of easels, pigments, spray cans, bespoke canvases, all paperspadsframesportfoliosportfolio sleeves and any sale items.
  • All goods must be returned to Atlantis in the condition they were purchased.

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