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Delivery, Refunds & Exchanges

Delivery -  We aim to get orders out within 1 - 5 working days. In most cases, if an order is placed before 2pm on a weekday, we dispatch it that same day, or the next day. Saturday deliveries are only available at special request. If an item is out of stock a member of staff will get in contact with you to inform you of an estimated date of delivery, arrange a substitute product or offer a refund. Please note in some cases it may take up to 28 days for out of stock items to come back into stock.

  • In London, free delivery for orders over £100. For orders under £100 the charge is £6.50 (Unless the order weighs less than 1kg in which case it is sent with Royal Mail and will cost a maximum of £4.40)
  • Postage for UK MainlandHighlands, Islands and Northern Ireland is dependent on the weight of your order;

            - Up to 1kg, sent with Royal Mail £2.98 - £4.40

            - 1kg-10kg sent with FedEx £6.50 (additional cost per kilo over 10kg is £0.26 per kilo.)

            - All deliveries are recorded and must be signed for.

            - We deliver Worldwide, however customers outside of the UK should contact us for a manual delivery quote.

FedEx is a next working day service from the date of dispatch (not the date of purchase). This means orders dispatched on Friday will arrive the following Monday. 

Refunds & Exchanges

  • Goods must be returned within 30 days of purchase to receive a full refund, on production of a valid receipt.
  • Goods must be returned within 30 days of purchase to exchange goods, on production of a valid receipt .
  • The above applies to all purchases with the exception of easels, pigments, spray cansall paperspadsframesportfoliosportfolio sleeves and any sale items.
  • All goods must be returned to Atlantis in the condition they were purchased.


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